Full-Time / Part-Time : Full Time
Job Type : Permanent
Hours per week : 37.5
Job Description

Perform Guest Service, administration, organisational duties efficiently and effectively on behalf of the building in which you are located.


Main Duties

  • Maintain a tidy and efficient public facing area, providing a prompt a courteous welcome for visitors, telephone callers and other staff.
  • Handling phone calls and distributing/taking messages as appropriate.
  • Face to face customer service-handling enquiries/complaints.
  • Sorting incoming mail and distributing accordingly.
  • Cash handling.
  • Distribution of retail communication.
  • Ensure all marketing literature is kept current.
  • Sales of Silverburn gift card and processing corporate orders.
  • Maintaining stock levels of Silverburn gift card and notifying correct department for supplies as appropriate.
  • Retail support.
  • Equipment hire/training and record keeping – Shopmobility.
  • Assisting H&S, HR and the legal team where required.
  • Training.
  • Mall patrols.
  • Assist with operational needs when required including site audits, emergencies, and security related incidents.
  • Any reasonable request from Management out with scope of role.


What we are looking for

  • Friendly and approachable.
  • Professional at all times.
  • Smart appearance – willing to wear entirety of branded uniform.
  • Able to prioritise own workload.
  • Able to work to deadlines.
  • IT literate.
  • Excellent telephone manner.
  • Prompt and reliable.
  • Flexible with working pattern.
  • Team Player.
  • Willing to complete SIA DS licence course within job
  • Willing to complete 1st Aid training within job.

Job Types: Full-time, Permanent

Salary: £10.90 per hour



  • Monday to Friday
  • Weekend availability

Work Location: One location

How to Apply

Please apply here

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Management Suite | Silverburn Shopping Centre

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