Guest Services

Job Overview

Perform Guest Service, administration, organisational duties efficiently and effectively on behalf of the building in which you are located.

Main Duties

• Help facilitate the through flow of personnel by managing access via the building entrance.
• Maintain a tidy and efficient public facing area, providing a prompt a courteous welcome for visitors, telephone callers and other staff.
• Handling phone calls and distributing/taking messages as appropriate.
• Face to face customer service -handling enquiries/complaints.
• Sorting incoming mail and distributing accordingly.
• Cash handling.
• Distribution of retail communication.
• Ensure all marketing literature is kept current.
• Organising and monitoring allocation of car parking spaces for staff and visitors.
• Sales of Silverburn gift card and processing corporate orders.
• Maintaining stock levels of Silverburn gift card and notifying correct department for supplies as appropriate.
• Retail support .
• Coordinate and correspond with office cleaners.
• Equipment hire/training and record keeping – Shopmobility.
• Assisting QHSE, HR and the legal team where required.
• Training.
• Mall patrols.
• Assist with operational needs when required including site audits, emergencies and security related incidents.
• Any reasonable request from Management out with scope of role.

What we are looking for

• Friendly and approachable.
• Professional at all times.
• Smart appearance – willing to wear entirety of branded uniform.
• Able to prioritise own workload.
• Able to work to deadlines.
• IT literate.
• Excellent telephone manner.
• Prompt and reliable.
• Flexible with working pattern.
• Team Player.
• Willing to complete SIA DS licence course within job
• Willing to complete 1st Aid training within job.

Via Mitie Careers Job Ref: 18543